Privacy Statement

Effective Date: September 18, 2026
Last Updated: September 18, 2026

These policies explain the terms that apply when you visit the Vhalorra Wellness website, communicate with us, schedule a service, participate in coaching, or attend a speaking engagement, workshop, retreat, gathering, or other Vhalorra Wellness program.

By using this website or purchasing, scheduling, or participating in a Vhalorra Wellness service, you acknowledge that you have read and agree to the applicable policies below.

About Our Services

Vhalorra Wellness provides coaching, speaking, workshops, retreats, creative experiences, wellness-centered gatherings, educational resources, and related personal and professional development services.

Services may be provided virtually, including through Zoom or another online platform, or in person when available.

The nature, length, cost, format, and specific terms of a service will be communicated before registration or purchase. When a separate coaching agreement, event agreement, speaking agreement, proposal, registration form, or contract is provided, that agreement will supplement these general policies. If there is a conflict, the signed agreement will control.

Coaching Is Not Therapy or Medical Care

Vhalorra Wellness coaching is intended to support personal growth, clarity, accountability, leadership, creativity, wellness, life transitions, goal development, and intentional action.

Coaching is not psychotherapy, counseling, medical treatment, psychiatric care, diagnosis, legal advice, financial advice, or another licensed healthcare or professional service.

Vhalorra Wellness does not diagnose, treat, prevent, or cure medical or mental health conditions. Coaching should not be used as a substitute for care from a licensed physician, mental health professional, attorney, financial advisor, or other qualified professional.

You are responsible for determining whether coaching is appropriate for you and for consulting qualified professionals concerning medical, psychological, legal, financial, or other specialized matters.

Emergencies and Crisis Situations

Vhalorra Wellness does not provide emergency or crisis-response services.

Do not use the website, email, contact form, text messages, social media, or coaching communications to request emergency assistance. In an emergency, contact 911 or the appropriate emergency service in your location.

Anyone experiencing a mental health crisis or considering harm to themselves or another person should contact emergency services or an appropriate licensed crisis-response provider immediately.

Client Responsibility

Coaching is a collaborative process. Your progress depends on many factors, including your circumstances, decisions, effort, participation, and willingness to take action.

By participating in coaching or another Vhalorra Wellness program, you understand that:

  • You remain responsible for your own decisions, actions, well-being, and results.

  • You may accept, decline, or modify any suggestion or activity.

  • You are responsible for communicating concerns, boundaries, and relevant limitations.

  • You should seek qualified professional support whenever a matter falls outside the scope of coaching.

  • No particular personal, professional, financial, health, relationship, or business result is promised or guaranteed.

Testimonials, examples, and stories describe individual experiences and do not guarantee that another person will receive the same results.

Eligibility and Minors

Vhalorra Wellness services are generally intended for adults who are at least 18 years old.

Services for anyone under 18 will be offered only when expressly approved by Vhalorra Wellness and when appropriate written consent has been obtained from a parent or legal guardian.

Scheduling

Appointments must be scheduled through by phone or through the website.

Your appointment is not confirmed until you receive a confirmation email or other written confirmation from Vhalorra Wellness.

Please verify the date, time, time zone, location, and connection information in your confirmation. Clients are responsible for joining virtual appointments or arriving at in-person appointments on time.

Payment

Fees will be disclosed before a service is purchased or scheduled.

Unless otherwise stated in writing:

  • Payment is due AT BOOKING.

  • Payments may be processed through Stripe.

  • Applicable taxes, processing charges, travel expenses, venue expenses, or other approved costs may be added when appropriate.

  • A payment plan, when offered, does not cancel the client’s obligation to pay the full agreed amount.

  • Failure to make a required payment may result in suspension or cancellation of services.

Vhalorra Wellness does not receive or store complete payment-card information when payments are processed by an independent payment processor.

Appointment Cancellation and Rescheduling

Please provide at least 48 hours’ notice when canceling or rescheduling an individual coaching appointment.

Appointments canceled with sufficient notice may be rescheduled without penalty, subject to availability.

Appointments canceled with less than the required notice may be:

  • Charged in full;

  • Deducted from a prepaid package; or

  • Subject to a cancellation fee of 100%.

Exceptions may be considered for emergencies or unusual circumstances at the discretion of Vhalorra Wellness.

Late Arrivals and Missed Appointments

A session will ordinarily end at its scheduled time even when the client arrives late.

A client who is more than 15 minutes late without contacting Vhalorra Wellness may be considered a no-show. Missed appointments and no-shows are generally nonrefundable and may be deducted from a prepaid package.

If Vhalorra Wellness must cancel an appointment, the client will be offered a reasonable opportunity to reschedule. When rescheduling is not possible, any amount paid specifically for the canceled service will be refunded.

Coaching Packages

When coaching is purchased as a package:

  • Sessions must be used within 12 months of purchase unless otherwise stated.

  • Unused sessions expire at the end of the package period unless an extension is approved in writing.

  • Packages may not be transferred to another person without written approval.

  • Pausing or extending a package requires advance written agreement.

Any additional package-specific terms will be provided before purchase.

Refunds

Except where otherwise stated in writing or required by law:

  • Completed coaching sessions and services are nonrefundable.

  • Missed appointments and late cancellations are nonrefundable.

  • Digital materials and immediately accessible resources are nonrefundable after access has been provided.

  • Deposits for speaking engagements, workshops, retreats, or private events are REFUNDABLE UNDER THE TERMS OF THE EVENT AGREEMENT.

  • Refund requests for unused portions of coaching packages will be considered under the terms provided when the package was purchased.

Any approved refund will generally be returned through the original payment method.

Workshops, Retreats, Gatherings, and Events

Registration requirements, payment deadlines, cancellation terms, participant expectations, photography permissions, travel responsibilities, and other event-specific policies may vary.

Those terms will be presented on the registration page, event description, proposal, or participant agreement. Event-specific terms supplement these general policies.

Participants are responsible for arranging and paying for their own travel, lodging, meals, transportation, insurance, and related expenses unless expressly included in the event description.

Vhalorra Wellness may modify an event’s schedule, location, facilitator, format, or content when reasonably necessary. If an event is canceled by Vhalorra Wellness, registered participants will be informed of the available rescheduling, credit, or refund options.

Speaking Engagements

Speaking engagements, organizational workshops, and private events require a separate written agreement or accepted proposal.

The agreement may address:

  • Date, location, and presentation format;

  • Speaking or facilitation fees;

  • Deposit and payment schedule;

  • Travel and lodging;

  • Audiovisual and technical requirements;

  • Recording and photography;

  • Promotional use of names, images, and presentation descriptions;

  • Cancellation or postponement;

  • Ownership and permitted use of presentation materials.

A speaking date is not reserved until the applicable agreement has been accepted and any required deposit has been received.

Virtual Services and Technology

Virtual services may be delivered through Zoom or another third-party platform.

You are responsible for having a suitable device, internet connection, software, and private location. Vhalorra Wellness is not responsible for interruptions caused by the client’s device, internet service, software, environment, or third-party platforms.

If a significant technical problem prevents a session from proceeding, Vhalorra Wellness may continue by telephone, reschedule the remaining time, or make another reasonable arrangement.

Although reasonable care is used when selecting technology providers, no online communication system can be guaranteed to be completely private or secure.

Confidentiality

Vhalorra Wellness will treat information shared during private coaching sessions with care and discretion.

However, coaching communications are not necessarily protected by the legal privileges that may apply to communications with licensed attorneys, physicians, psychotherapists, or other regulated professionals.

Information may be disclosed when:

  • You authorize the disclosure;

  • Disclosure is required by law, subpoena, court order, or legal process;

  • Vhalorra Wellness reasonably believes disclosure is necessary to prevent serious harm;

  • Information must be shared with a service provider that supports business operations and is expected to handle it appropriately;

  • Disclosure is reasonably necessary to collect unpaid amounts, enforce an agreement, or protect legal rights.

Group programs, workshops, retreats, and community gatherings involve other participants. Everyone may be asked to respect the privacy of others, but Vhalorra Wellness cannot guarantee that another participant will keep information confidential.

Please use personal judgment when sharing sensitive information in a group setting.

Recording Sessions

Coaching sessions, meetings, workshops, or events may not be audio-recorded, video-recorded, photographed, transcribed, livestreamed, or distributed without advance permission from Vhalorra Wellness and all affected participants.

When Vhalorra Wellness would like to record a session or event, participants will receive appropriate notice and, when required, an opportunity to provide or withhold consent.

Respectful Participation

Vhalorra Wellness is committed to providing respectful and supportive experiences.

Harassment, threats, discrimination, abusive conduct, repeated disruption, illegal activity, or conduct that threatens the safety or well-being of another person will not be tolerated.

Vhalorra Wellness may end a session, remove a participant from a program, or discontinue services when conduct is unsafe, abusive, substantially disruptive, or inconsistent with these policies. Refund eligibility, if any, will depend on the circumstances and applicable agreement.

Intellectual Property

Unless otherwise stated, the website and all Vhalorra Wellness materials—including written content, exercises, presentations, worksheets, program names, graphics, recordings, videos, photographs, designs, logos, and downloadable materials—are owned by or licensed to Vhalorra Wellness and are protected by applicable intellectual-property laws.

Materials are provided for your personal, noncommercial use unless written permission states otherwise.

You may not reproduce, publish, sell, license, distribute, teach from, modify, record, upload, publicly display, or create derivative works from Vhalorra Wellness materials without advance written permission.

Purchasing a service or program does not transfer ownership of its intellectual property.

Website Information

Website content is provided for general educational and informational purposes.

Although Vhalorra Wellness seeks to provide helpful and accurate information, website content may contain errors, become outdated, or not apply to a particular person’s circumstances. Vhalorra Wellness does not guarantee that every page, resource, link, price, date, or description will always be complete, accurate, or current.

Website content should not be relied upon as medical, psychological, legal, financial, or other professional advice.

Third-Party Services and Links

The website may contain links to or integrations with third-party websites, scheduling systems, video platforms, payment processors, social networks, email services, or other providers.

Vhalorra Wellness does not control and is not responsible for the availability, content, security, accessibility, privacy practices, or terms of independent third parties. Use of those services is governed by their respective terms and policies.

Limitation of Liability

To the fullest extent permitted by law, Vhalorra Wellness and its owners, team members, contractors, speakers, facilitators, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or participation in a service or program.

To the fullest extent permitted by law, any total liability relating to a purchased service will not exceed the amount paid to Vhalorra Wellness for the specific service giving rise to the claim.

Nothing in these policies excludes a right or remedy that cannot legally be excluded.

Governing Law

These policies are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Before initiating formal legal proceedings, the parties agree to make a good-faith effort to resolve a dispute through direct written communication.

Any additional dispute-resolution requirements contained in a signed coaching, speaking, event, or service agreement will control for that agreement.

Changes to These Policies

Vhalorra Wellness may update these policies as its services, technology, or legal obligations change.

The revised version will be posted on the website with an updated effective date. Changes apply prospectively unless otherwise stated or required by law.

Contact Vhalorra Wellness

Questions about these policies may be directed to:

Vhalorra Wellness
Email: vanessa@vhalorrawellness.com
Phone: (386) 232-8324
Mailing Address: [provided upon request]